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Accessibility Statement

This accessibility statement applies to

This website is run by Thrive Tribe. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

My Computer My Way has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible. You can see a full list of any issues we currently know about in the Non-accessible content section of this statement.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:


Post: Thrive Tribe,
Queen Elizabeth Olympic Park,
Here East,
E20 3BS

We’ll consider your request and get back to you as soon as possible.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Visit our Contact Us page for methods of contacting the team.

Technical information about this website’s accessibility

Thrive Tribe is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Burger Menu:

Beyond 200% the main menu turns into a ‘burger menu’. This is not keyboard accessible unless first clicked into with mouse. At normal magnification a user should be able to tab through the menu items and at higher magnifications when the menu changed into the collapsed style burger menu, they should be able to tab to the menu icon which should identify its purpose and that it is collapsible content. Once clicked a user should then be able to move through the revealed menu items. Even when clicked into the menu navigates elements in the background and cannot be dismissed by keyboard alone.

Skip to Content:

The Skip to Content functions do not appear to be working correctly. In addition, the Skip to Content and Skip to Main Content options appear to be the same and have no functional difference.

Carousel Controls:

The carousel does not have controls to pause the movement of the automatic movement of the carousel.

Carousel navigation:

The focus order for carousel items may cause some confusion as elements are navigable by keyboard while they are not visually present.

Text focus contrast:

Some user interface components when receiving focus do not meet WCAG contrast requirements. WCAG requires all text to have a contrast ratio of 4.5:1.

Link text:

An accessible name is a word or phrase coded in a way that assistive technologies can associate it with a specific user interface object. Assistive technologies can then refer to the object by name, not just by type. When a link doesn’t have an accessible name, people who use assistive technologies have no way of knowing its purpose.

General Questions controls:

Nested interactive controls are not announced.

Disproportionate burden

At this time, we have made no claims of disproportionate burden.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We are currently working on fixing these essential documents or replacing them with accessible html web pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

3rd party content

Some of our services include third party content which we have no control over such as documents which are sent to us and uploaded as part of a service we provide, or comments left on  pages by members of the public. The accessibility regulations do not require us to manage these kinds of content, but if you have a problem with any of the content hosted on this website, please contact us using the methods above and we will try to help.

Video content

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations. We also have some existing pre-recorded video content that was published before the 23rd September 2020. This content is also exempt from the regulations. All new video content we produce will have appropriate captions, audio descriptions and transcripts as necessary.

At this time, we have not identified any content that is not within scope of the accessibility regulations.

What we’re doing to improve accessibility

Thrive Tribe is working with our partners and Accessibility experts to ensure all our sites are compliant and easy to use for all. As a start we will address the areas of non-compliance listed on this statement.

Preparation of this accessibility statement

This statement was prepared on 13/10/2023. It was last reviewed on 13/10/2023.

This website was last tested on 13/10/2023. The test was carried out by All Able Ltd.

A representative sample of pages of the website were tested. Testing was composed of a mixture of manual, semi-automated and assistive technology testing.